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What Separates a Good Manager From a Great One?
How Davalyn Corporation evaluates leadership talent beyond titles and experience.
Over nearly four decades in executive search, I’ve interviewed and evaluated thousands of managers and executives across the metals, machining, tooling, and industrial manufacturing industries.
One thing I’ve learned is that management experience and management talent are not necessarily the same thing.
A resume can tell us where someone worked, the positions they held, and the responsibilities they managed. But it doesn’t always tell us how effectively they led.
At Davalyn Corporation, one of the most important questions we ask is:
What improved because this individual was there?
A Management Title Doesn’t Tell the Whole Story
I’ve met people with impressive titles who struggled to explain what they personally contributed to their organizations. I’ve also met individuals with less impressive titles who made a remarkable difference.
Experience matters, particularly in technically demanding manufacturing environments. Managing a large steel operation presents different challenges from running a smaller fabrication facility.
But we also want to understand what someone accomplished.
Did productivity improve? Were quality problems resolved? Did profitability increase? What decisions did the individual make to achieve those results?
A manager may have been responsible for an operation during a period of improvement. That doesn’t necessarily mean the improvement happened because of their leadership.
Understanding their actual contribution helps distinguish experience from ability.
The Best Leaders Make Other People Better
The best machinist isn’t automatically the best shop supervisor. A successful salesperson may struggle to lead a sales team. An outstanding engineer may not be effective managing a department.
Individual performance and leadership require different abilities.
Effective managers produce results through other people. They establish expectations, develop employees, address problems, and build teams that perform consistently.
When evaluating candidates, I want to know who they’ve helped develop. Did employees advance under their leadership? How did they handle underperformance? Did their department become stronger?
Consider a production manager who consistently meets output goals but experiences excessive turnover or recurring quality and safety problems. The numbers may look good, but they don’t tell the whole story.
The strongest managers don’t simply deliver results. They develop people who can continue delivering them.
Judgment Matters When Things Go Wrong
Most experienced candidates can describe their management philosophy. I’m more interested in what they’ve actually done when faced with difficult decisions.
How did they respond when production demands conflicted with maintenance or safety concerns? What happened when a valuable employee wasn’t meeting expectations? How did they handle a disagreement with senior management?
Manufacturing leaders regularly balance competing priorities. Meeting shipment commitments, controlling costs, maintaining equipment, and protecting quality all require sound judgment.
Good managers understand how decisions in one area affect the rest of the business.
I also pay attention to how candidates discuss situations that didn’t go well.
Do they accept responsibility and explain what they learned? Or does every problem seem to have been someone else’s fault?
How someone responds under pressure can reveal far more than a polished interview answer.
Recognizing Leadership Potential
The strongest candidate doesn’t always have the exact title a company is looking to fill.
An Operations Manager may be ready to become a Plant Manager. A Regional Sales Manager may have the ability to lead a national sales organization.
We look for evidence that someone is already demonstrating the abilities required at the next level.
Can they develop other managers? Do they understand the financial and operational consequences of their decisions? Have they successfully taken on responsibilities beyond their formal position?
Relevant industry experience and technical knowledge remain important. But we also look for the ability to grow.
Sometimes the strongest candidate isn’t someone who has already held the position. It’s someone who has demonstrated they’re ready for greater responsibility.
What Experience Has Taught Us
Since Davalyn Corporation was founded in 1989, we’ve evaluated leaders with very different personalities, backgrounds, and management styles.
There isn’t one personality type that defines a successful manager. Some excellent leaders are direct and demanding. Others are quieter and more deliberate.
What matters is whether their approach will work in the organization they’re expected to lead.
That’s why we ask candidates for specific examples of decisions, accomplishments, challenges, and the people they’ve developed. We also consider the company’s size, culture, workforce, customers, and operational complexity.
A manager who succeeds in one environment may face very different challenges in another.
When a company hires a manager or executive, that decision can influence productivity, profitability, employee retention, and the future of the business.
The right leader can strengthen an organization for years. The wrong choice can create problems that take years to correct.
After nearly four decades in executive search, I still believe one of the most revealing questions is:
What improved because this individual was there?
At Davalyn Corporation, we don’t simply look for management experience. We look for evidence of managerial talent.
And that’s a very different search.
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