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Our client is a growing manufacturer of engineered steel castings and metal components serving customers across the oil & gas, flow control, valve, pump, petrochemical, power generation, and industrial processing industries.

They are seeking a Customer Service Representative / Inside Sales Representative to support customer accounts, coordinate order activity, assist with quotations, and serve as a key liaison between customers and manufacturing operations. This position offers the opportunity to work closely with customers, production teams, quality personnel, and supply chain partners while developing a career within the metals and industrial manufacturing sector.

Position Responsibilities:

• Serve as a primary point of contact for customers regarding quotations, orders, delivery schedules, and product-related inquiries.
• Support customer accounts by managing order activity, tracking project requirements, and ensuring timely communication throughout the order lifecycle.
• Prepare and follow up on quotations for steel castings, industrial castings, machined components, and engineered metal products.
• Coordinate with production, quality, operations, and logistics teams to ensure customer expectations are met.
• Monitor open orders and proactively communicate updates regarding production schedules and delivery commitments.
• Assist in resolving customer concerns related to quality, delivery, pricing, and order fulfillment.
• Develop strong relationships with existing customers while identifying opportunities to expand account activity.
• Follow up on inbound inquiries and support business development efforts through responsive customer engagement.
• Maintain accurate customer records, sales activity, quotations, and order information within company systems.
• Support continuous improvement efforts focused on customer satisfaction, service levels, and operational efficiency.

Qualifications:

• 3+ years of experience in a steel foundry, iron foundry, steel castings, industrial castings, metal manufacturing, machining, or related industrial environment.
• Experience supporting customers within the oil & gas, valve, pump, flow control, petrochemical, refining, pipeline, power generation, or industrial equipment markets is highly preferred.
• Working knowledge of foundry operations, casting processes, manufacturing environments, and industrial products.
• Strong customer service, inside sales, account management, or order management experience.
• Ability to manage multiple priorities while maintaining strong attention to detail and follow-through.
• Excellent communication and relationship-building skills with both customers and internal teams.
• Experience working with quotations, pricing, order tracking, delivery coordination, and customer support activities.
• Proficiency with Microsoft Excel, PowerPoint, Teams, and standard business software.
• Strong organizational, problem-solving, and time management skills.
• Bilingual Spanish language skills are a plus.

Compensation & Benefits:

• Competitive salary: $50,000 – $60,000
• Opportunity to work with customers across the oil & gas, flow control, and industrial manufacturing sectors
• Exposure to steel castings, engineered metal products, valves, pumps, and critical industrial applications
• Collaborative team environment with opportunities for professional growth
• Stable and growing organization serving essential industrial markets

This opportunity is ideal for candidates with experience in steel castings, foundry operations, industrial manufacturing, valves, pumps, flow control, oil & gas, petrochemical, or related industrial markets who enjoy building customer relationships and supporting business growth.