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A growing industrial technology company is seeking an Account Manager to support enterprise customers utilizing industrial SaaS, telemetry, telematics, connected fleet, industrial IoT, GPS tracking, operational technology, and connected equipment solutions.

This position will focus on customer success, implementation coordination, account growth, operational support, deployment management, onboarding, adoption, and long-term customer relationships across industrial and fleet-focused environments.

The ideal candidate will bring experience supporting industrial customers, managing implementations, coordinating cross-functional teams, and driving customer adoption within telemetry, telematics, fleet management, industrial software, connected equipment, logistics technology, asset tracking, equipment monitoring, or operational technology environments.

Remote / field-based role supporting customers throughout the United States.

Key Responsibilities:

• Serve as the primary customer relationship manager throughout onboarding, implementation, deployment, training, adoption, and ongoing account support
• Coordinate implementation activities, operational deliverables, deployment timelines, customer communication, onboarding activities, and project follow-through
• Support enterprise customers utilizing industrial SaaS, telemetry, telematics, fleet management, industrial IoT, GPS tracking, connected equipment, and operational technology solutions
• Partner with technical, operations, implementation, deployment, and customer success teams to ensure successful customer deployment and adoption
• Monitor customer performance metrics, operational KPIs, utilization trends, maintenance indicators, adoption benchmarks, and account health metrics
• Identify opportunities for account growth, cross-selling, upselling, expanded deployments, and additional software or hardware adoption
• Support pilot programs, proof-of-concept initiatives, rollout coordination, operational alignment activities, and customer onboarding processes
• Build relationships with executive stakeholders, operations teams, maintenance leaders, fleet managers, plant personnel, engineering teams, and customer leadership
• Prepare customer reports, implementation updates, business reviews, operational summaries, KPI reporting, and adoption updates
• Maintain strong communication and coordination across customers, vendors, internal teams, implementation partners, and technical stakeholders

Qualifications:

• 4+ years of experience in account management, customer success, implementation management, project coordination, enterprise support, B2B client services, or operational technology support
• Experience supporting industrial SaaS, telemetry, telematics, industrial IoT, fleet management, logistics technology, connected hardware/software solutions, asset tracking platforms, equipment monitoring systems, or operational technology environments
• Strong customer-facing communication and relationship management skills
• Experience supporting enterprise customers within industrial, manufacturing, logistics, transportation, construction, mining, fleet management, heavy equipment, off-highway equipment, or operational technology environments preferred
• Ability to manage multiple projects, stakeholders, timelines, deployments, and operational priorities simultaneously
• Strong analytical, organizational, follow-up, customer support, and problem-solving skills
• Experience supporting software + hardware deployments, customer onboarding, industrial software implementations, connected devices, or operational technology solutions preferred
• Professional fluency in both English and Portuguese is required

Compensation: $100,000 – $140,000 Base Salary + Bonus Opportunity