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Field Service Engineer
RS-13106-DAV-3
Grand Rapids, MI
We are partnering with a rapidly growing precision manufacturing company to find a Field Service Engineer with hands-on experience in Electrical Discharge Machining (EDM)—including Sinker EDM, Wire EDM, EDM hole drilling, or micro EDM. This is an excellent opportunity to join a well-established, innovation-driven company with more than 65 years of leadership in metalworking, tooling, CNC systems, and precision manufacturing solutions.
This role is ideal for a mechanically skilled professional who enjoys traveling, troubleshooting, and working directly with customers to keep complex manufacturing equipment running at peak performance.
Key Responsibilities
- Install, commission, and service EDM equipment (Sinker, Wire, hole drilling, or micro EDM) at customer locations across the region
- Perform preventive maintenance, repairs, and technical diagnostics on high-precision machining systems
- Troubleshoot mechanical, electrical, and CNC control issues to minimize downtime and ensure operational accuracy
- Train customer personnel on equipment operation, maintenance procedures, and best practices
- Accurately document service visits, part usage, and customer feedback for internal support teams
- Travel regionally (~35% overnight) to provide on-site support, including emergency repairs and scheduled maintenance
- Serve as a technical liaison between the customer and in-house engineering or applications support teams
Qualifications
- Hands-on experience servicing Electrical Discharge Machining (EDM) systems—such as Sinker EDM, Wire EDM, EDM hole drilling, or micro EDM
- Strong troubleshooting skills across mechanical systems, electrical components, and CNC/PLC controls
- Previous experience in field service, machine technician/repair, machine installation, or equipment maintenance in a manufacturing or industrial setting
- Familiarity with precision machining, tooling, and metalworking equipment
- Excellent communication and customer service skills; able to represent the company professionally on-site
- Self-starter with strong time management, organizational skills, and a commitment to solving problems independently
Why Join This Team?
- Competitive hourly pay in the range of $35–$50/hour, depending on experience
- Work with an industry leader backed by 65+ years of manufacturing innovation and service excellence
- Be part of a supportive, fast-paced organization with opportunities for growth into training, applications, or technical leadership
- Make a tangible impact supporting customers across diverse industries, from aerospace and medical to tooling and advanced manufacturing